C12. Pickup Service
Click on "Add Pickup Order"Notify customer service via LINE: @lgg6811g.Service available in Taipei time Mon to Fri 10AM to 5PM, closed on holidays.
Pickup Service in the USA- Fedex Pickup to BDE/BOM, Direct Return to Taiwan
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Bulk shipments over 150 pounds per batch have discount
C13. When Ordering on a Website, the System Doesn't Allow Me to Put My Member ID Behind the Warehouse Address. What Should I Do?
Try entering your member ID in any available text fields, such as the name field, address field 1, address field 2, or remarks. Before the items are stored in the warehouse, go to "Add Order" and fill in a Pre Stock In order or Preorder. When the warehouse received the package, it will be automatically stocked in to your account. If the seller notifies you that the items have been stored in the warehouse before you can Pre Stock In or Preorder, you can check in the "Unclaimed Packages" area of Package Status Inquiry.C22. Can I shop at supermarkets or stores and have the items delivered to the warehouse?
International Supermarket & Local Store Delivery Guide (USA, UK, CA, AU)
If you are shopping from local supermarkets (e.g., Woolworths, ASDA, TESCO, Walmart) or community stores and shipping directly to our warehouses, please read this High-Risk Shipment Disclosure carefully.
1. Ordering & Identification Requirements
*Member ID: Your Member ID MUST be included in the "Recipient Name," "Address Line 2," or the "Delivery Instructions/Notes" field.
*Order Details: Supermarket deliveries often lack a tracking number. You must provide a full screenshot of your order, including item descriptions and quantities, to our LINE customer service for manual tracking.
2. Liability Waiver & Risk Disclosure
Supermarket delivery services are designed for local households, not international logistics hubs. Red Sea Logistics is NOT liable for, and will not provide compensation for, the following:
*Substandard Packaging: Items are often delivered in fragile plastic bags or even without any packaging. We are not responsible for damage caused by exposure to weather or poor handling by the supermarket driver.
*Mixed/Bulk Drops: Supermarkets often group multiple customers' orders from the same area and drop them in a single pile at our doorstep. Loss, damage, or missing items due to this delivery method must be resolved directly between you and the seller.
*No Inspection/Insurance: We do not offer item counting, verification, insurance, or return services for supermarket orders.
3. Mandatory Repackaging & Fees
To ensure safety during international transit, most supermarket items require mandatory re-boxing:
*Service Areas: USA, Canada, UK, Australia.
*Re-boxing Fee: NT$400 per box (Includes a standard carton and labor).
*Additional Costs: Internal padding (bubble wrap) and waterproofing are charged separately.
*Volumetric Weight: Supermarket goods are typically bulky but light. Please be prepared for shipping costs based on Volumetric Weight (Dimensions).
4. Legal Obligations regarding Misdelivered Items
*Reporting: If you receive an item that does not belong to you, you must notify our customer service within 3 business days to arrange a return.
*Property Misappropriation: If a member refuses to return items belonging to another customer, Red Sea Logistics will assist the victim in filing legal charges and lawsuits for the full value of the loss.
ATTENTION: By creating a shipping order, you acknowledge and agree to the terms, fees, and liability waivers stated above. We strongly recommend having a local friend receive and properly pack your supermarket items before shipping them to our warehouse to avoid these risks..jpg)
C23. Can the warehouse receive overseas packages?
Global Warehouse Acceptance & Cross-Border Shipment Policy
Red Sea International Logistics accepts international shipments at the following locations. To ensure a smooth process, please notify our customer service in advance with detailed logistics information and invoices.
1. Supported Countries & Warehouse Codes
*North America: USA (BDE, BOM), Canada (CAS)
*Europe: United Kingdom (EMA) Please read the special instructions below
*Asia: Taiwan (TPE), Hong Kong (HKK), Thailand (TTM), Malaysia (MLX)
*Oceania: Australia (AUM, AUX)
2. General Procedures for Cross-Border Parcels
To avoid rejection at the warehouse, please adhere to these global standards:
*Advance Notification: Provide your tracking number, detailed item list, and invoice to our official support team.
*Handling Fees: A processing fee for customs advancement will be charged (this does not include the actual tax/duty amount).
*Mandatory Deposit: A deposit equal to 30% of the total declared value must be topped up in your account prior to arrival.
*Rejection Warning: For the UK warehouse (EMA), if the required processing fees are not pre-funded, the warehouse reserves the right to reject the parcel, and handling fees will still apply for the attempt.
3. Special Customs Protocol for the UK Warehouse (EMA)
Due to administrative delays within the UK government, customs duty notifications are often issued 1 to 3 months after the parcel has cleared. As the designated recipient, our warehouse is legally responsible for these payments.
To manage this risk, clients must choose one of the two options below as a 3-month security guarantee:
Option A: Document Verification (No Deposit Required)
*Requirements: Provide product links, purchase screenshots, and a formal Commercial Invoice.
*Proof of Tax Payment: Provide evidence that import duties were "Pre-paid" (DDP) or an official email from the seller confirming the recipient is not liable for taxes.
*Legal Declaration: Request the "UK Customs Duty Declaration Form" from our support team and upload a copy of your Photo ID to our system. You must state that you will be fully liable for any future duty claims.
Option B: 30% Security Deposit (If no proof is available)
*Requirement: Top up 30% of the total parcel value as a security bond.
*Refund Process: Contact our LINE support (@lgg6811g) after the 3-month holding period. Refunds are processed within 3 business days to your member account or bank account (bank transfer fees may apply). You remain liable for any future duty claims.
Why is a deposit required for the UK?
Unlike other regions where taxes are paid upon arrival, the UK system often bills the recipient months later. This guarantee ensures that all tax obligations are met even after your parcel has been forwarded to its final destination.
C24. Inbound Parcel Photography
Parcel Imaging & Inspection Policy
To ensure the safety of your shipments, Red Sea International Logistics provides the following guidelines regarding photography and video recording:
1. Standard Imaging Services (Basic Support)
*Inbound/Outbound Photos: Our global warehouses are gradually implementing complimentary inbound and outbound photography.
*Service Limitations: Please note that basic inbound photography is not a mandatory requirement for all warehouses. If a photo is missing, unclear, or taken at a poor angle, we do not offer re-shooting services.
*Data Retention: Outbound video records and related data are only kept for 14 days. Requests made after this period will not be processed.
2. Premium Service: 【Inspection Request】 (Detailed Verification)
If standard photos do not meet your requirements or if you need to verify the contents of your parcel, please apply for our paid inspection service:
*How to Apply: You must select [Request Inspection] before generating your shipping order and ensure your account has sufficient balance.
*Fees: Rates vary by warehouse location. Please refer to the [Fee Schedule] on our official website.
*Refund Policy: If the inspection confirms that the parcel does not belong to you (seller error), the inspection fee will be refunded to your account.
*Right of Refusal: Warehouses reserve the right to decline specific inspection requests based on staffing or technical constraints.
Important Notice for Recipients in Taiwan
To protect your rights and ensure eligibility for potential insurance claims, please follow these steps:
- Unboxing Video: When receiving your parcel, you must record a continuous video from the moment before the box is opened (showing the shipping label clearly) until all items are inspected.
- Liability Disclaimer: Without a valid unboxing video, it is extremely difficult to file claims for missing or damaged items with couriers or sellers.
Why we recommend "Paid Inspection"
In international logistics, seller errors (wrong items, missing parts) are common. By using the "Request Inspection" feature, you can catch these errors before the parcel leaves the origin country, saving you from expensive international return shipping costs.
G2. How to Topup My Account?
Top up Function: go to “Payment Needed”. For detailed instructions, refer to question J6 in the FAQ section.Service Hours: Top up service is available from Monday to Friday, 10:00 to 17:00.Transaction Records: You can view records of recharges and refunds in "Transaction Record".Payment in Taiwanese dollars via online banking or ATM results in immediate automatic top up directly into the member system.Enter the top up amount, and the system generates a payment account number. After successful online transfer (amount must match), the recharge is instant (usually within 1 minute).Highly recommended for its 24-hour service without delays.Payment via bank counter or ATM in Taiwanese dollars.Transfer to the designated account and fill in the account number and amount for confirmation. Top ups are manually processed during office hours.Payment in US dollars only.Transfer to the designated account and fill in the account number and amount for confirmation. Top ups are manually processed during office hours.Accepted via WeChat, Taobao, and other platforms. Top ups are manually processed during office hoursTransfer to the designated collection account and fill in the account number and amount for confirmation. Top ups are manually processed during office hours.Can be directly transferred to overseas companies (usually collected centrally and transferred to the local company overseas).Receipts can be downloaded under "Tracking".After completing the payment, please check “My Messages”. The system will automatically deduct the payment before shipment arrangements are made.G3. Overseas Warehousing, Cash on Delivery, and Purchasing Service
G4. How to Calculate Exchange Rates for Foreign Currencies?
You can also click "Payment Needed" and scroll down to access the Currency Exchange Rate chart.
H1. Official Import Customs Declaration for Malaysian Companies
Import duties are included for personal parcels. For corporate imports, please contact our customer service for detailed information and professional advice.Here is the complete English translation of your content, formatted for professional use:
Official Import Customs Declaration in Malaysia: Duty & Tax Structure
In Malaysia, when performing a Formal Customs Declaration (K1 Form), importers are typically required to pay the following three primary taxes and duties:
1. Import Duty
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Tax Range: Depending on the HS Code (Harmonized System Code) of the goods, rates generally range from 0% to 60%.
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Average Rate: The average duty for industrial products is approximately 6.1%, though certain protected industries (such as automotive and steel) incur higher rates.
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Calculation Base: Calculated based on the CIF (Cost, Insurance, and Freight) value:
$$(Cargo Value + Freight + Insurance) \times Duty Rate$$
2. Sales Tax (SST)
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Standard Rates: Most taxable goods are set at 10%, while specific food items and construction materials are at 5%.
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Calculation Method: Sales tax is calculated based on the sum of the "CIF Value + Import Duty Paid":
$$(CIF Value + Import Duty) \times 10\% \text{ (or 5\%)} = Sales Tax Payable$$
3. Excise Duty
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Specific Goods Only: Applies only to specific controlled items, including:
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Alcoholic Beverages
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Tobacco Products
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Motor Vehicles
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These rates are typically very high, designed to discourage specific consumption or to protect local industries.
2026 Key Policy Highlights
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Low-Value Goods Tax (LVG Tax): Imported goods valued below RM500 (via air, land, or sea) are now subject to a 10% sales tax.
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Green and Digital Exemptions: Under the 2026 Budget, customs duty exemptions are provided for specific environmental equipment and capital goods (machinery) related to digital transformation.
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e-Invoicing: Starting in 2026, Malaysia has fully implemented the e-Invoicing system. Invoice data during customs declaration must be highly consistent with the Customs system (uCustoms).