Red Sea International Logistics: New User Guide

Follow these 5 simple steps to get your global finds delivered to your door!

Step 1: Register & Connect

*Register: Create an account on our official website.

*Connect: Add our LINE Customer Service and provide your Member ID (e.g., RS*****) to receive real-time updates.

Step 2: Get Your Overseas Warehouse Address

*Find Address: Log in to the Member Center to view our Global Warehouse Addresses.

*Important Tip: When checking out on foreign websites, always enter your Member ID (RS***)** at the end of the "Address" or "Receiver" field so we can identify your package.

Step 3: Pre-Alert & Select Service

*Package Pre-Alert: Once the seller ships your item and provides a tracking number, go to [Package Status] on our site to "Pre-Alert" the incoming shipment.

*Create Waybill: Go to [Red Sea Logistics — New Waybill] and choose your preferred shipping method.

*Note: For local pickup, please fill out the [Local Pickup Request Form].

Step 4: Payment & Dispatch

*Weight & Inspection: Once your package arrives at our warehouse, we will calculate the final shipping fee.

*Automatic Payment:

Sufficient Balance: The system will automatically deduct the fee and arrange dispatch.

Insufficient Balance: You will receive a [Pay Now] notification. Please top up your account to avoid delays.

Step 5: Tracking & Delivery

*Track Progress: Check [Waybill Status Query] anytime to see where your package is.

*Customs Notification: When the package arrives in Taiwan, you will also receive a push notification from the EZ WAY App for real-time authentication.

Shipping Fee Calculator Guide

1. Import Consolidation Fees (TW / HK / MY)

*Official Rates: Visit the homepage → [Rates & Process] → Select your destination country.

*Online Calculator: Use the [Shipping Estimate Tool] in your member dashboard for real-time quotes.

*Pro Tips:

a.Route Selection: Ensure you select the correct "Warehouse Name" + "Destination Route."

b.Volume Optimization: Experiment with different dimensions and weights to find the most cost-effective shipping method.

2. International Courier Services

*Fee Calculation: Use the [Shipping Estimate Tool] to calculate global courier costs.

*Pickup Service: A service fee applies for Doorstep Pickup (available in specific regions).

*Dropshipping Service: Specialized solutions and volume discounts are available for clients with high-frequency small package shipments.

Comprehensive Shipment Tracking Guide:

Stay Updated on Your Package Status at All Times

1. Incoming Package Inquiry (Confirming Warehouse Receipt)

Once the seller marks your order as "Delivered," please go to [Package Status Query] to confirm:

*Normal Inbound: The package has been correctly identified and assigned to your account.

*"Orphanage Area" Claim: If your package does not appear, it may be due to a missing or incorrect Member ID. Please go to the "Orphanage Area" and use your tracking number to claim it.

*Still Not Found? Please refer to the [FAQ] Section C7 on our official website.

2. Waybill Progress Breakdown (From Dispatch to Delivery)

After completing the "New Waybill" process, you can track the following stages under [Waybill Progress Query]:

Important Reminders

Please pay close attention if your waybill shows the following status labels:

*【Special Processing】: The package has reached the destination hub, but there is a discrepancy regarding shipping fees, dimensions, weight, or taxes that requires manual verification.

*【Flight Delayed】: Due to weather or airline schedule adjustments, we will update the estimated departure time as soon as it is confirmed.

*【Random Customs Inspection】: The package has been selected by customs for inspection. This typically adds 3–10 working days to the delivery time. Please wait patiently for release.

*【Package Abnormality - On Hold】: There is an issue with the package contents or documentation. Please contact our Customer Service immediately via LINE (ID: @lgg6811g).

 Choosing the Right Service

1. Comparison: Consolidation vs. Express

2. Weight & Dimension Rules

*The "Higher-Of" Rule: Shipping fees are calculated based on either Actual Weight or Volumetric (Dimensional) Weight, whichever is greater.

*Warehouse Specifics: Volumetric weight formulas vary by country and airline. Please check the [Country/Warehouse] section on our homepage for local rules.

*Tool: Use our [Shipping Estimate Tool] for a quick quote. (Additional service fees like pickup or extra padding are calculated separately.)

Import Declaration Guidelines

*Consolidation Mode (Group Shipping): Ideally suited for corporate imports. We offer the flexibility to choose shipping routes that either include or exclude "Frequent Importer" taxes, allowing you to manage your landed costs effectively based on your shipping frequency.

*Express Mode (International Courier): Subject to stricter government regulations. For shipments involving doorstep pickup requests or special/restricted commodities, it is mandatory to contact our Logistics Customer Service in advance. This ensures all documentation is correct and helps you avoid unexpected customs duties or administrative fees.

Understanding Pounds (lb)

What is a Pound (lb)?

The pound (abbreviated as lb) is a unit of mass used in the imperial system, predominantly in the United States, Canada, and the United Kingdom.

Conversion Guide

• How many kilograms is 1 lb? 1 pound equals 453.59 grams (approx. 0.454 kg).

• How many pounds is 1 kg? 1 kilogram equals approximately 2.205 lbs.

Shipping Fee Calculation Principle: Weight vs. Volumetric

In accordance with IATA (International Air Transport Association) regulations, international shipping fees are calculated based on the higher of the two: "Actual Weight" or "Volumetric (Dimensional) Weight." > Why? Large but lightweight items (such as pillows or large toys) occupy significant space in the cargo hold. Therefore, shipping costs are based on the space consumed rather than just the physical weight. Both the dimensions and the actual weight must be measured beforehand.

1. How is the Billable Weight Determined?

For every package, we compare:

    Actual Weight: The physical weight of the package on a scale.

    Volumetric Weight: The "space weight" calculated based on the package's Length, Width, and Height.

              For specific formulas and calculation methods, please refer to FAQ Section B4: Weight and Volumetric Calculation.

2. Warehouse-Specific Discounts

To help you save on costs, different overseas consolidation warehouses offer various Volumetric Discounts or Incentives.

Please refer to the [Service Rates & Process] section on our homepage and select the specific country to see detailed discount rules for that warehouse.

Important Notice: Oversized Packages

      *The "225cm Rule": If the sum of any two sides of a package is >= 225 cm, the shipping fee will strictly be charged based on whichever is higher: the Volumetric Weight or the Actual Weight. Special discounts may not apply to these oversized items.

Tracking Number & Barcode Guide

Why does the scanned barcode look different?

Major carriers like DHL, FedEx, UPS, USPS, and LaserShip often embed Zone Control Codes into their barcodes for routing purposes. This results in a very long string of numbers that includes, but is not limited to, your actual Tracking Number.

The Solution: Pre-Alert Your Package

This is a standard occurrence across all transshipment services. To ensure your package is identified correctly:

• Pre-Alert Inbound: Please log in and pre-alert your shipment as soon as you receive the tracking number from the seller.
• Smart Matching: Our system will automatically extract your tracking number from the long barcode string if a pre-alert exists. This ensures the IDs match perfectly in your account.

Can't find your package?

If you missed the pre-alert window, don't worry! You can use our specialized feature:

• Go to [Package Status] → [Orphanage Area] to manually claim your package using your tracking number.

Missing Package Inquiry

1. Standard Processing Time

Morning Deliveries: Usually processed within the same day.

Afternoon Deliveries: Processed on the next business day.

Missing Member ID: Check the "Orphanage Area" in your account to claim your package using the tracking number.

2. Inquiry Requirements (After 2 Business Days)

To expedite your inquiry, please provide the following via Text and Screenshot:

1. Proof of Delivery (POD): Screenshot showing the recipient’s signature/name.
2. Full Tracking History: Screenshot from the carrier’s website.
3. Shipping Address Verification: Screenshot of the invoice/shipping label to confirm it matches our official warehouse address exactly (including punctuation).
4. Typed Information: Provide your Tracking Number and Member ID in text format.

3. External Carrier Issues (Outside Our Control)

Misdelivery: Drivers may sign on your behalf but deliver to the wrong address. Please contact the carrier to retrieve and redeliver.

False "Delivered" Status: If the driver claims delivery during office hours but no one was present, it is likely a driver error.

Off-Hour Deliveries: Our warehouses are closed on weekends and local holidays. We cannot guarantee the safety of packages left unattended during non-working hours.

4. Terms of Service

Liability: Our responsibility begins only AFTER a package is successfully scanned into our system. For missing items before arrival, please file a claim with the seller or the shipping carrier.

Service Limits: We do not accept requests outside our warehouse scope (e.g., picking up items from old locations or local service centers).

Support Hours: Mon-Fri, 10:00–17:30 (Local Time).

Global Customs & Tax Policy

1. Regional Customs Overview

*Hong Kong: General consumer goods are Duty-Free.

*Malaysia: Please refer to the [Service Rates] on our official website for detailed tariff descriptions.

*Taiwan: Follows a specific "De Minimis" and frequency rule. Two main shipping routes are available:

2. Taiwan: Tax-Exclusion Route (Duty Unpaid)

Best for: Users with available tax-free quotas, business importers (B2B), or those prioritizing lower shipping rates.

*Tax-Free Quota: Each individual has 6 tax-free shipments per half-year (Jan-Jun / Jul-Dec). Packages valued under NT$2,000 are exempt from tax.

*Business Imports: Suitable for companies requiring official import tax receipts for accounting purposes.

*Special Goods: Required for items like tobacco, alcohol, perfume, or products with batteries.

*High Value: Mandatory for packages valued over NT$30,000.

*Service Note: If duties are incurred during random inspection, we provide a pre-payment service and will collect the fee from you later.

3. Taiwan: Frequent Importer Tax-Inclusive Route (Duty Paid)

Best for: Frequent shoppers who exceed the 6-shipment limit and prefer a hassle-free experience.

*Key Advantage: We cover the "Frequent Importer Tax" for items declared under NT$2,000.

*Requirement: Users must complete EZWAY App real-time authentication and click "Binding Confirmed" (申報相符).

*Note: No individual tax receipts are provided for this route.

Exceptional Charges Under "Tax-Inclusive" Routes

Customers are responsible for taxes and fees under the following circumstances:

*Mandatory Formal Entry: Customs requires a transfer to formal declaration due to excessive quantity or high value (Additional fee: NT$630–$840 + Duties).

*Incorrect Declaration: Discrepancies between declared and actual contents leading to re-valuation.

*Oversized/Overweight: Dimensions (L+W+H) > 170cm or weight > 20kg (44 lbs).

*Government Inspection: Fees for additional verification by specific agencies (e.g., medical or telecommunication certifications).

*Prohibited Items: Any costs associated with illegal goods, contraband, or customs-ordered returns/destruction.

 Top-up & Payment Guide

Red Sea International Logistics utilizes a convenient "Prepaid Balance System." You can top up your account once and use the balance across multiple shipments. Your available balance is always visible in your Member Dashboard for easy expense tracking.

How to Pay

*Recommended (Most Efficient): Online Bank Transfer. Funds are credited directly to your member account for the fastest processing.

*Flexible Channels: We support Physical ATM Transfers, Online Banking, Counter Remittances, and Convenience Store (CVS) Payment Codes.

Multi-Currency Support

We accept a wide range of currencies to serve our global members:

*Asia-Pacific: TWD (New Taiwan Dollar), HKD (Hong Kong Dollar), MYR (Malaysian Ringgit), CNY (Chinese Yuan), THB (Thai Baht).

When will my order reach the warehouse?

The time it takes for your order to travel from the online store to our overseas consolidation center depends on the seller's processing time and local domestic shipping.

1. Estimated Domestic Arrival

           *Standard: Your package typically arrives at our overseas warehouse within 7 business    days after the order is placed. 
             ​​​​​​​*Peak Season: During major shopping events (e.g., Black Friday, 11.11, or Christmas), domestic transit times may vary and could be longer than usual.

2. How to Track Your Order

          *Shipping Confirmation: Keep an eye on the email from the seller. It will contain the                      Carrier Name, the Tracking Number, and the Estimated Delivery Date.
​​​​​​​*Order Integrity: Please check if the seller has shipped your order in multiple packages or if any items are currently backordered or out of stock.

3. Domestic Shipping Options

      *Free Shipping: Many websites offer free domestic shipping for orders exceeding a certain amount, though these are typically slower.

 Pricing & Dropshipping Solutions

1. All-Inclusive International Shipping

Our international shipping rates already include local last-mile delivery within Taiwan, Hong Kong, and Malaysia.

*Transparent Pricing: You only need to pay for the international shipping fee and any applicable import duties.

*Door-to-Door Service: Once customs clearance is complete, your package will be delivered directly to your doorstep.

2. Customized 【Small Parcel Dropshipping System】

We offer a tailor-made management system specifically designed for e-commerce sellers and high-volume shippers:

*Bulk Order Processing: Easily manage multiple small packages and diverse delivery addresses through our automated system.

*Efficient Fulfillment: Optimized for high-frequency, small-scale shipments to minimize manual overhead and operational costs.

*End-to-End Tracking: Every individual parcel comes with its own tracking number, ensuring your customers stay informed.

"If you are a seller on Shopee, Lazada, or Amazon and need to distribute large volumes of small parcels to various end-customers, please contact our LINE Customer Service (@lgg6811g) to activate your 'Dropshipping System' access. This specialized system is designed to boost your logistics efficiency by over 50%!"

 Large & Special Items Policy

You may ship large items; however, please strictly adhere to packaging standards and airline/airport regulations.

1. Professional Crating Service

For fragile or high-value oversized items (e.g., Large TVs, Artwork, Stone Sculptures), we recommend reinforced wood crating.

Available Locations: Delaware, US (BDE); Malaysia (MLX); and Taipei (TPE) warehouses.

Note: This service is currently unavailable at other warehouses. Fees are based on final dimensions and weight.

2. Oversized Item Restrictions & Surcharges

Oversized Threshold: Packages exceeding 30kg or a total dimension (L+W+H) of 175cm will incur an oversized handling fee.

Dimensional Limits: No two sides of a single box should simultaneously exceed 90cm.

Special Quotes/Rejection: If any single side exceeds 180cm, total weight exceeds 50kg, or two sides exceed 90cm, a custom quote is required. We reserve the right to refuse shipments that exceed airline capacity.

3. Security & Certification (Compliance)

Items such as strollers, massage chairs, or electronics with WiFi/Bluetooth functions may face strict security and regulatory inspections (e.g., NCC/BSMI in Taiwan).

Pro-Tip: We strongly recommend applying for "Personal Use Exemption" or necessary permits before importing to ensure a worry-free customs process.

Cross-Border Fees & Duty Advanced Payment

1. Mandatory Procedures

        *Documentation: Customers must provide the official Order Invoice, Shipping Label, and Proof of Customs Payment.

        *Pre-Arrival Notification: You must notify our customer service before the package arrives at the warehouse. Failure to do so gives the warehouse the right to refuse the shipment and terminate further service.

2. United Kingdom (EMA Warehouse) Special Declaration

Due to strict UK customs regulations, the following rules apply to all EMA inbound shipments:

*Advance Notice: Provide proof of purchase and the tracking number to customer service before delivery.
*Security Deposit: A deposit equal to 30% of the total order value must be topped up in your account before the package arrives.
*Handling Fee: A per-package administrative fee will be charged for processing.*Refund Policy: The deposit is held for 3 months. After this period, you must manually apply to have the funds transferred back to your general member balance.
*Liability: All local duties, VAT, and associated fees are the sole responsibility of the customer.

3. Regional Service Availability

     *✅ Service Available (Tax Pre-payment supported): USA, Canada, Australia, Malaysia, Taiwan, Thailand, and Hong Kong (HKK is a Duty-Free zone).
        *❌ Service Unavailable: Japan, Philippines, and South Korea.